Refund & Return Policy

Last Updated: July 22, 2026

At JABA'S, customer satisfaction is our top priority. We take great care to ensure that every pair of socks delivered to you meets our high standards of quality. However, if you receive a damaged, defective, incorrect product, or face any issue with your order, we're here to help.

Please read our Refund & Return Policy carefully before requesting a return or refund.

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1. Return Eligibility

You may request a return if:

• You received a damaged product.
• You received a defective product.
• You received the wrong item.
• Your order is incomplete or missing items.

To be eligible for a return:

• The request must be made within 7 days of receiving the order.
• The product must be unused, unworn, unwashed, and in its original condition.
• All original tags, labels, packaging, and accessories must be intact.
• A valid proof of purchase (Order ID or Invoice) is required.

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2. Non-Returnable Items

For hygiene and safety reasons, certain products cannot be returned or exchanged, including:

• Used or worn socks.
• Washed products.
• Products without original tags or packaging.
• Items damaged due to improper handling by the customer.
• Products purchased during clearance or final sale (unless damaged or defective).

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3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product:

1. Contact our support team within 48 hours of delivery.
2. Share:
   • Order Number
   • Photos of the product
   • Photos of the packaging
   • A brief description of the issue
3. Our team will review your request within 2–3 business days.

Once approved, we will arrange a replacement or process your refund, depending on the situation.

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4. Return Process

To initiate a return:

• Contact our customer support team.
• Provide your Order ID and reason for the return.
• Follow the return instructions shared by our support team.
• Pack the product securely in its original packaging.

Returns sent without prior approval may not be accepted.

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5. Refund Policy

Once your returned product is received and inspected:

• If approved, your refund will be processed within 5–7 business days.
• The refund will be credited to your original payment method.
• For Cash on Delivery (COD) orders, refunds may be processed via bank transfer or UPI after collecting the required account details.

Refund processing times may vary depending on your bank or payment provider.

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6. Replacement Policy

If your return request is approved due to a damaged, defective, or incorrect item, JABA'S may offer:

• A replacement of the same product (subject to stock availability), or
• A full refund if a replacement is unavailable.

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7. Order Cancellation

You may cancel your order before it has been shipped.

Once the order has been dispatched, cancellation requests cannot be accepted. In such cases, please refer to our Return Policy after delivery (if eligible).

JABA'S reserves the right to cancel any order due to:

• Product unavailability
• Pricing errors
• Payment verification issues
• Suspected fraudulent activity

If payment has already been made, the refund will be processed accordingly.

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8. Return Shipping Charges

• If the return is due to a damaged, defective, or incorrect product, JABA'S will bear the return shipping cost.
• If the return is requested for reasons not covered under this policy, return shipping charges may be the responsibility of the customer, where applicable.

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9. Refund Exceptions

Refunds may not be approved if:

• The product has been used, worn, or washed.
• The product is returned without original packaging or tags.
• The return request is made after the specified return period.
• The product is damaged due to customer misuse or negligence.

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10. Delayed or Missing Refunds

If you have not received your refund after the processing period:

• Check your bank account.
• Contact your payment provider or bank, as processing times may vary.
• If the issue persists, contact our support team for assistance.

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11. Contact Us

If you have any questions regarding our Refund & Return Policy or need assistance with a return, please contact us:

JABA'S

📍 Address:
18/Second Floor, Akshardham Society,
Hathi Mandir Road, Katargam,
Surat – 395004, Gujarat, India

📞 Phone:
+91 98791 92666

📧 Email:
support@jabas.in (Replace with your official business email if different.)